Terms & Conditions
The following terms and conditions apply to your reservations made with Travel Hanoi Vietnam Company.
How to make the payment:
To make a reservation, you need to pay a deposit for the trip, which can be made through the OnePay account or via bank transfer.
If you would like to pay by Payment link: (ONE PAY or 9 PAY)
You will provide us your information of the payer as below:
- Home address:
- Full name:
- Phone number:
- Email:
Based on your information, we will create the payment link and send it to payer. The payer only needs to follow the steps to make the payment.
After receiving your payment. All services are reconfirmed and sent to your email.
By Bank Transfer:
Please remit your payment to our bank account below:
- Account Name: Bui Thanh Hai
- Account Number: 20568909
- Beneficiary Bank: Asia Commercial Bank
- SWIFT CODE: ASCBVNVX
Privacy Policy
Asia Local Tours is committed to supporting the highest standards for the manipulation of personal information. We understand that some people who visit our website may have concerns about the information they provide us and how we treat that information. The Privacy Policy has been developed to demonstrate to our clients that we only collect the information necessary for our interaction with them and to comply with their instructions with us. Committed to the most demanding ethical standards in the collection, security and use of personal information that is provided to us.
Payment Policies
Deposit: Deposit of 50% of the total of tour is required upon confirmation of booking tour.
Full Payment
Make full payment before 60 days departure for all services by money transfer or credit card payment with all bank transfer charges/ fees to be paid by the client.
Cancellation Policy
Cancellation by Customer: There may be cancellation fees charged by suppliers (hotels, airlines…) once these bookings are made and paid. These fees shall by paid by travelers.
- These are maximum cancellation fees to be flexible applied:
- Cancellation received from 30 days prior arrival date: 30% of total package tour charged + Cancellation fees charged by airlines, hotels… (if any)
- Cancellation received from 29 days to 15 days prior arrival date: 50% of total package tour charged + Cancellation fees charged by airlines, hotels… (if any)
- Cancellation received less than 15 days prior arrival date or during tour or No-Show: 100% of total package
Cancellation by Travel Hanoi Vietnam Company
- Travel Hanoi Vietnam can cancel contracts because of major problems in relation to politics, health, natural disasters, airplane, etc.
- In all these cases of cancellation, registrants are fully reimbursed, but cannot claim any compensation.
Unused Services
No refunds or changes are made with respect to accommodations, meals, excursions, transportation or any other service, included in the price of the trip, by the members of the tour. We will compile the travel documents after receiving the deposit. We will send them by email two or three weeks before arrival.
Responsibility
Travel Hanoi Vietnam Company is committed to providing the customer with all the services mentioned in the contract given by Travel Hanoi Vietnam. During the whole trip, the client must comply responsibly with the rules announced by the guide or the service provider. Travel Hanoi Vietnam is not responsible for anything that is not mentioned in the program or contract. Travel Hanoi Vietnam has the role of intermediary between the client and the service providers (plane, hotel, transport, restaurant, boat …) Travel Hanoi Vietnamwill do what it can to make the client feel satisfied, but should not confusing the provision of Travel Hanoi Vietnam with the various services, which in any case, retain their own responsibility. Travel Hanoi Vietnam, its subsidiaries, affiliates, officers or agents shall not be responsible or liable for any injury, damage, loss, delay of persons or property, additional expenses or inconvenience caused directly or indirectly by any event beyond our control.
Conflict
Both parties agree to comply with the clauses. In case there are problems, the parties agree to seek a friendly solution with hope, cooperation and mutual respect. In case such negotiation and mutual understanding fails, discussions, claims or disputes shall be established by the arbitration through the International Center of Arbitration of Vietnam to the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted to our office in Hanoi by registered letter acknowledging receipt less than 30 days after the end of services. Travel Hanoi Vietnam does not take responsibility for complaints received more than 30 days after the end of services.
Validity
This information is valid at the time of publication, but is subject to change without prior notice. However, if any change occurs, it will be published on the website immediately. In the event that the Terms and Conditions change after the deposit is paid, the terms and conditions under which the deposit was paid will apply.
